You already have the data.
Use it.
Tap into Salesforce data and use it to help plan for future demand. Whether you want to track phone calls, chats, cases, or emails, Dialed does it all.
How it works
1. Simple Setup
Start by configuring workloads, which organize and drill down into cases, calls, and chats so they can be measured and staffed independently.
2. Configure Workloads
Quick-create templates jump start the setup process. You can also incorporate business logic, so Dialed reflects your unique Service Cloud configuration, such as channels, custom fields, and omni-channel queues.
3. Create Forecasts
Create forecasts powered by Nixtla TimeGPT in seconds, enabling a 360° view of the contact center actual and predicted volumes. Zoom in, out and across time horizons.
4. Generate Shift Schedules
Configure shift templates to set work hours, breaks & work priority. A drag & drop UI enables on the fly updates, and bidirectional Google and Outlook calendar sync is available with Einstein Activity Capture (included in Performance & Unlimited edition).
5. Measure Performance
Get immediate insight into core contact center metrics like the amount of time agents were signed in and online so that you can evaluate agent utilization.
WFM for Salesforce
Built exclusively for Service Cloud
Optimized for Omni-Channel
Dialed is a turnkey workforce management solution, enabling plug and play, AI powered forecasting and dynamic shift scheduling. It’s designed to manage the work where the work is done, so you can install it right from the Salesforce AppExchange.
Dial in your contact center.